These SMS Terms & Conditions ("SMS Terms") govern text message communications between you and Industrial Controls Solutions LLC, doing business as SYNEGY ("SYNEGY," "we," "us," or "our"). By providing your mobile phone number to SYNEGY through a web form, written document, email, in-person request, or any other channel, and by opting in to receive SMS messages from us, you agree to these SMS Terms.

1. Program Description

The SYNEGY SMS program is a customer-service and operational messaging program used to communicate with customers, prospects, vendors, and other contacts about quotes, orders, projects, deliveries, and related business matters.

2. Types of Messages You May Receive

After opting in, you may receive SMS text messages from SYNEGY that include any of the following:

• Customer care messages and replies to inquiries you have sent us.
• Quote follow-ups, clarifications, and confirmations.
• Sales order confirmations, change-order notices, and invoice or payment notifications.
• Project and production status updates for control panels in design, fabrication, or testing.
• Shipping, delivery, and pickup notifications.
• Appointment reminders for site visits, install dates, startup support, and service calls.
• Account notifications and important service announcements.
• Conversational replies from SYNEGY staff in response to your messages.

3. How to Opt In

You may opt in to receive SMS messages from SYNEGY by submitting your mobile phone number through a SYNEGY web form that includes SMS consent language, by signing a quote, sales order, or other written document that includes SMS consent language, by texting SYNEGY first from your mobile number, or by providing express verbal or written consent to a SYNEGY representative.

Consent to receive SMS messages is not a condition of purchase.

4. Message Frequency

Message frequency varies based on your activity with SYNEGY (for example, the number of open quotes, orders, and projects you have with us). You will not receive marketing or promotional broadcast messages from this program.

5. Message and Data Rates

Message and data rates may apply. Standard message and data rates from your wireless carrier apply to all messages sent or received. SYNEGY is not responsible for charges from your wireless carrier. Please check your wireless plan for applicable rates.

6. Opt-Out Instructions

You can opt out of SYNEGY SMS messages at any time. To opt out at any time, text STOP to any SMS message you receive from SYNEGY. After you send STOP, we will send you a confirmation message and you will not receive further SMS messages from us in connection with that program. If you would like to start receiving messages again, you may opt back in by contacting us or by submitting a new opt-in request.

7. Help Instructions

For assistance, text HELP or visit our website at https://www.synegy.com. You may also contact us directly using the contact information below.

8. Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your wireless service provider and is outside of SYNEGY's control. SMS service may not be available on all wireless carriers or in all areas.

9. Privacy

Information collected in connection with SMS messaging — including your mobile phone number and consent record — is handled in accordance with our Privacy Policy. SMS consent and your mobile phone number are not shared with third parties or affiliates for their own marketing purposes. Phone numbers are shared only with the telecommunications providers that deliver our messages on our behalf.

10. Eligibility

To opt in to SYNEGY SMS messages, you must be at least 18 years old (or the age of majority in your jurisdiction) and the authorized user or account holder of the mobile phone number you provide. By opting in, you represent that you meet these requirements. If your mobile phone number changes or you no longer use the number you provided, please notify SYNEGY promptly.

11. Changes to These SMS Terms

We may update these SMS Terms from time to time. The "Last Updated" date at the top of this page indicates when the SMS Terms were most recently revised. Your continued participation in the SMS program after an update constitutes acceptance of the revised SMS Terms.

12. Required Links

Visit https://www.synegy.com/privacy for our privacy policy and https://www.synegy.com/sms-terms for these SMS Terms of Service.

13. Contact Us

If you have questions about these SMS Terms or our SMS program, please contact us: