Industrial Controls Solutions LLC, doing business as SYNEGY ("SYNEGY," "we," "us," or "our"), respects your privacy. This Privacy Policy describes how we collect, use, share, and protect personal information when you visit www.synegy.com, contact us, do business with us, or communicate with us by phone, email, or SMS text message.

By using our website, submitting a form, or providing your phone number to SYNEGY, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect personal information that you provide directly to us and limited information collected automatically when you interact with our website.

Information You Provide

• Contact information: name, company name, job title, mailing address, email address, and phone number.
• Project and quote information: technical specifications, drawings, bills of material, and other details you submit when requesting a quote or placing an order for control panels or related services.
• Account and billing information: purchase orders, billing addresses, tax exemption certificates, and similar records needed to invoice and ship your order. We do not store full credit card numbers; payment card data is processed by our payment processor.
• Communications: the content of emails, voicemails, SMS messages, and other correspondence you send to us.
• SMS opt-in information: your phone number, the date and time of your consent, and the source of consent (web form, written agreement, in-person, etc.) when you opt in to receive text messages from SYNEGY.

Information Collected Automatically

• Device and usage information: IP address, browser type, operating system, referring URL, pages viewed, and the date and time of visits.
• Cookies and similar technologies: we use cookies and analytics tools to operate the website, remember your preferences, and understand how visitors use the site.

2. How We Use Personal Information

We use the personal information we collect for the following business purposes:

• To respond to inquiries, provide quotes, and process orders for industrial control panels and related services.
• To design, fabricate, deliver, install, and support the products and services you order.
• To send transactional and operational communications — including order confirmations, shipping and delivery updates, project status notifications, invoices, and account alerts — by email, phone, or SMS.
• To send appointment confirmations and reminders, service follow-ups, and information you have requested.
• To operate, maintain, secure, and improve our website and services.
• To comply with legal, regulatory, tax, accounting, and audit obligations.
• To detect, investigate, and prevent fraud, unauthorized access, and other unlawful activity.

3. How We Share Personal Information

We share personal information only as necessary to operate our business, and only with the categories of recipients described below:

• Service providers and vendors who perform services on our behalf, such as telecommunications and SMS providers, email providers, hosting and IT providers, payment processors, accounting and ERP systems, shipping carriers, and professional advisors. These providers are authorized to use personal information only as needed to provide services to SYNEGY.
• Suppliers and manufacturers when needed to fulfill an order — for example, to drop-ship a component, register a warranty, or coordinate manufacturer technical support.
• Affiliated entities within our corporate group, when necessary to administer your account or fulfill your order, subject to the SMS exception below.
• Legal and safety recipients, when we believe in good faith that disclosure is required by law, court order, or subpoena, or is necessary to protect the rights, property, or safety of SYNEGY, our customers, or others.
• Successors, in connection with a merger, acquisition, financing, or sale of all or part of our business, subject to the SMS exception below.

We do not sell personal information, and we do not rent or trade personal information to third parties for their own marketing purposes.

4. SMS / Text Message Communications

If you provide your mobile phone number to SYNEGY through a web form, written document, in-person request, or other channel, you may receive SMS text messages from us related to quotes, orders, projects, scheduling, and customer service. Message frequency varies. Message and data rates may apply. You may reply STOP at any time to opt out and HELP for help.

Your mobile information and SMS opt-in consent are not shared with third parties or affiliates for their own marketing purposes. The information will only be shared with our telecommunications service providers as needed to deliver the messages you have requested.

Full details — including the categories of messages you may receive and how to opt out — are described in our SMS Terms & Conditions.

5. Data Retention

We retain personal information for as long as needed to fulfill the purposes described in this Privacy Policy, including to provide our products and services, maintain business records, comply with our legal and tax obligations, resolve disputes, and enforce our agreements.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the internet or electronic storage is 100% secure, however, and we cannot guarantee absolute security.

7. Your Choices

• Email: you may unsubscribe from marketing emails by following the unsubscribe link in any marketing email or by contacting us using the information below.
• SMS: reply STOP to any text message from SYNEGY to opt out of further SMS messages. Reply HELP for assistance.
• Cookies: most browsers allow you to refuse or delete cookies through your browser settings. Disabling cookies may affect website functionality.
• Access and correction: you may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to applicable law and our recordkeeping obligations.

8. Children's Privacy

Our website and services are intended for business customers and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

9. Third-Party Links

Our website may contain links to third-party websites, including manufacturer and supplier websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of any third-party site you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be highlighted on our website. Your continued use of our website or services after an update constitutes acceptance of the revised Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

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